Once an order is placed, it will be processed and shipped within 1-2 business days from the order date, which is the length of our processing time. Our processing time is in addition to our delivery times.

Once your order has been shipped, you will be sent a shipping confirmation email to the email address used on the order. There, a link to track your order will be provided.

If it has been longer than 2 business days since you have placed your order, and you still cannot find any shipping confirmation email, try checking all of your email inbox's folders, including your junk folder, as it may have gotten lost there (please mark it as "not junk" if it has). If you have created an account on our website, you can also check the order details directly on our website.

After your order has been processed and shipped, the delivery time depends on the shipping service selected at checkout. Here are the delivery times by shipping service:

• USPS Priority Mail: 2-4 business days after shipment
• USPS Priority Mail Express: 1-3 business days after shipment

These delivery times begin from the date of shipment, and do not include our processing time, which is 1-2 business days.

Total Arrival Time = Processing Time + Delivery Time.

The delivery times listed here are based on the average estimates provided directly by the carrier, and also include any adjustments we have made to reflect an accurate time frame based on our own experience. However, these delivery times are not guaranteed.

Please follow along with the tracking link provided once the item is shipped, as the carrier should eventually provide a more definitive delivery date as the shipment progresses.

We ship primarily with USPS due to the carrier's reliability, widespread reach within the United States, and the variety of shipping services they offer. The exact shipping service can be chosen at checkout:

• USPS Priority Mail
• USPS Priority Mail Express

We are based in, and ship from, the United States. This allows us to reach all 50 US states as well as Washington, D.C. with ease.

Due to our usage of standardized packaging, if multiple items are ordered, they will be shipped separately in individual packages with different tracking numbers.

Free Shipping

If a free shipping service is selected in an order with multiple items, then the total shipping charge will be free regardless of the number of items in the order.

Paid Shipping

Paid shipping options at checkout are priced as rates for a single item. Therefore, if a paid shipping service is selected in an order with multiple items, then only one item will be shipped with the paid shipping method, while the remaining items will be shipped with a free shipping method. The item shipped with the paid shipping method will be random.

If you would like to have multiple items shipped with a paid shipping method, then each item will need to be placed in its own separate order, with the paid shipping method selected in each.

We have a 30 day return period, which begins once the tracking indicates that the order has been delivered. We only accept returns for new, unused, and unsized items. In order to be eligible for a return, the watch needs to have its wrapping and protective coverings unremoved. All other included elements must also be new and unused, with their protective coverings unremoved. All originally included items must be present. We must expressly approve the return of any items beforehand.

For returns where Pangino is responsible for the return being needed (such as for the arrival of an incorrect or damaged item), we will cover the cost of shipping and provide the shipping label. No restocking fee will be charged in these instances. However, any paid shipping fees on the original order will not be refunded.

For returns where the customer is responsible for the return being needed (such as for issues of buyer's remorse, ordering of the wrong item, ordering an incorrect size, or simply no longer needing the item), then the customer will be responsible for covering the cost of shipping and the labor to restock the item, which is a flat fee of $20 per watch ordered. We will still provide the customer with the shipping label, however this $20 amount per watch ordered will be deducted from the total amount refunded. Additionally, any paid shipping fees on the original order will not be refunded.

More details can be found in our full return policy.

Yes, all watches purchased from Pangino come with a 12 month limited warranty, under which the original customer's Pangino watch is warrantied by Pangino against manufacturing defects in materials and workmanship under normal use for a period of 12 months from the original date of purchase.

Our warranty coverage only extends to the original purchaser of the watch, and all warranty claims must be started by them alone. Our warranty coverage only applies to watches purchased directly from Pangino, and proof of purchase is needed to obtain service under warranty.

For more details, please read our full warranty policy.

An order confirmation email is automatically sent to the email address provided at checkout on your order. Please ensure that you are looking at the inbox of the email address that was provided at checkout.

If you cannot find this email, we recommend checking all your email inbox folders, including your promotions and junk folders (if it is stuck in your junk folder, please mark it as “not junk”). The email may have simply gotten lost there. Alternatively, a typo may have been made when inputting your email address at checkout.

If you still cannot find it, we can send you the order confirmation email again to either the same email address originally on the order, or to a new one. If you would like us to do this, please contact us using the contact form below and include your relevant order details.

Please note that if you have created an account on our website, you can also check your order details directly on our website.

A shipping confirmation email is automatically sent to the email address provided at checkout on your order once your order has been shipped. If you have not received one, in most cases your order simply has not been shipped yet.

However, if it has been longer than 2 business days since you placed your order (the duration of our standard processing time), and you still cannot find any shipping confirmation email, please reach out to us to confirm if it has been shipped yet. If we confirm it has not been shipped yet, please wait for the item to be shipped.

If we confirm that it has been shipped, then you should have received a shipping confirmation email. Please look at the inbox of the email address that was provided at checkout, and check all your email folders, including your promotions and junk folders (if it is stuck in your junk folder, please mark it as “not junk”). The email may have simply gotten lost there. Alternatively, a typo may have been made when inputting your email address at checkout.

If you still cannot find it, we can send you the shipping confirmation email again to either the same email address originally on the order, or to a new one. If you would like us to do this, please let us know. You may be asked to verify certain order details.

Please note that if you have created an account on our website, you can also check your order details directly on our website.

You can use our contact form to request a cancellation. Select "order alteration request" as the reason for contacting us. An order can only be canceled if it has not been shipped yet. Once shipped, it cannot be canceled.

If you have received a tracking number, the item has been handed off already and is no longer in our possession, regardless of the status indicated in the tracking. Even if it states only the label has been generated, the item has still already been handed off to the carrier, but they have simply not scanned it yet.

If the tracking number has been added to your order, this means we have already handed off the item to the carrier previously, and no exceptions can be made to cancel the order.

Even if a tracking number has not yet been made available to you, this does not always mean that the item has not been shipped. The item may have already been shipped, but we may have not yet had time to add the tracking to your order.

The only way to be sure of whether your item has been shipped or not, and if a cancellation is possible, is by contacting us directly. If your item hasn’t been shipped yet, and a cancellation is possible, your order will be refunded to your original payment method.

You can learn more in the cancellations section of our return policy.

If you need to change the shipping address on your order, please reach out to us using our contact form as soon as possible. Select "order alteration request" as the reason for contacting us, and include the new shipping address in your message. The shipping address on your order can only be changed if the item has not been shipped yet.

If it has been shipped, you will need to get in contact with USPS and ask them to hold the item at your post office. It is the sole responsibility of the customer to provide us with their correct shipping address at checkout. Pangino cannot be held responsible for anything that results from the customer’s failure to do so, including, but not limited to, a misdelivery, loss of the package, shipping delay, or the placing of the shipment on hold.

You can learn more in the shipping address alterations section of our return policy, and in the incorrect addresses and misdeliveries section of our shipping policy.

It is possible to change the item ordered, only if the item has not yet been shipped. Please fill out the contact form below, and select "order alteration request" as the reason for contacting us, and state the new item you would like in your message.

If you'd like to change the item ordered to one of a higher price, then you will be emailed an invoice to pay the additional amount needed (the difference in price between the new item and the old item). Once paid, the new item will enter processing again, and will be shipped within 1-3 business days from the time the new invoice has been paid, regardless of when the original order was placed.

If you'd like to change the item ordered to one of a lower price, then the difference in price between the old and new item will be refunded to your original payment method. The new item will then enter processing again, and will be shipped within 1-2 business days from the time the order item alteration was made, regardless of when the original order was placed.

While there is no specific timeframe, we always aim to have as many watches in stock as possible. If a watch you’re interested in is sold out, we will inform our customers through our email newsletter when there is a restock.

Put simply, quartz movements are powered by batteries, while automatic movements are mechanically powered by the spinning of a rotor and do not require batteries. The rotor spins as you move your wrist, winding up the movement and giving it power.

If an automatic movement watch is worn daily, it does not need to be manually wound. However, if it is not worn for a duration longer than the power reserve (the exact duration depends on the movement), then it will need to be reset and be manually wound.

Quartz movement watches, on the other hand, never need to be wound and will continue ticking until the battery needs to be replaced, usually every couple years (the exact duration depends on a variety of factors).

Another main difference between quartz and automatic movements, is the motion of the second hand. Generally, in quartz movement watches it has a ticking motion, while in automatic movement watches it has more of a sweeping motion.

Neither quartz nor automatic movements are inherently better than the other, as it comes down to personal preference. Quartz movements are more commonly seen due to their widespread availability. However, automatic movements are considered more premium due to being mechanically intricate.

At Pangino, we offer watches with quartz and automatic movements made by reputable manufacturers like Miyota and Seiko. Both types of movements are highly precise and ready for daily wear, and you cannot go wrong with either.

Yes, our watches are giftable and make a great present for any occasion. We do not include any physical invoices in our packages, so all watches can be gifted as is. Not sure what to get? Check out our gift guide.

No, unfortunately we do not offer personalized customizations such as these.

The answer to why your watch is not keeping time when first received depends on the movement type in your watch.

If your watch uses a quartz movement, then it is not keeping time when first received because it has not yet been set. First remove the plastic crown stopper, and then set the watch hands and date (if a date window is present) in accordance with our quartz watches instruction manual. Then, push the crown inwards, and the watch should start keeping time.

If your watch uses an automatic movement, it is not keeping time when first received because it needs to be wound. Please set the watch hands and date (if a date window is present) in accordance with our automatic watches instruction manual and then wind the crown 30-40 times. The watch should then begin keeping time, which you can verify by looking to see if the movement is in action. If the watch is not worn for a duration greater than the power reserve, it will need to be reset and wound again.

Learn more by reading our online instruction manual.

Automatic movements are mechanically powered by the spinning of a rotor and do not use batteries. The rotor spins as you move your wrist, winding up the movement and giving it power.

If the watch is continuously worn, then the rotor is continually wound and the watch will keep time. However, if it is not worn for a duration longer than the power reserve (the exact duration depends on the movement), then it will stop keeping time.

You will need to reset the watch hands and date (if a date window is present), and then wind the crown 30-40 times in order for the watch to start keeping time again. For more details, please view our automatic watches instruction manual.

Our watches utilize push pin links to hold the bracelet together. The pins need to be removed in the direction of the arrows on the bracelet, by using the link removal tool provided with your order.

We recommend taking the watch to a reputable jeweler or watch repair shop to resize it professionally if you do not have experience doing so or if you encounter any difficulties during the process. The providing of a link removal tool with your order does not mean we encourage all customers to attempt this process. Doing this process incorrectly can lead to scratches or other damage on the watch.

If you are experienced enough to do this process yourself, please refer to our online instruction manual. There, you will find a detailed step-by-step process.

Pangino is not responsible for any scratches or damage incurred during the bracelet resizing process, and we reiterate that the watch should be taken to a reputable jeweler or watch repair shop to resize it professionally if you are inexperienced with this process or if you encounter any difficulties.

Please view our online instruction manual.