Once an order is placed, it will be processed and shipped within 1-2 business days from the order date, which is the length of our processing time. Our processing time is in addition to our delivery times.

Once your order has been shipped, you will be sent a shipping confirmation email to the email address used on the order. There, a link to track your order will be provided.

If it has been longer than 2 business days since you have placed your order, and you still cannot find any shipping confirmation email, try checking all of your email inbox's folders, including your junk folder, as it may have gotten lost there (please mark it as "not junk" if it has). If you have created an account on our website, you can also check the order details directly on our website.

After your order has been processed and shipped, the delivery time depends on the shipping service selected at checkout. Here are the delivery times by shipping service:

• USPS Priority Mail: 2-4 business days after shipment
• USPS Priority Mail Express: 1-3 business days after shipment

These delivery times begin from the date of shipment, and do not include our processing time, which is 1-2 business days.

Total Arrival Time = Processing Time + Delivery Time.

The delivery times listed here are based on the average estimates provided directly by the carrier, and also include any adjustments we have made to reflect an accurate time frame based on our own experience. However, these delivery times are not guaranteed.

Please follow along with the tracking link provided once the item is shipped, as the carrier should eventually provide a more definitive delivery date as the shipment progresses.

We offer free shipping with USPS Priority Mail on all orders, regardless of the location of the shipping address. A faster paid shipping method, USPS Priority Mail, is also available. This method costs a flat $60 regardless of the location of the shipping address.

Where We Ship To

We ship to all 50 US states, as well as to Washington, D.C. The shipping times and rates to these locations are all standard.

Where We Don't Ship To

We do not ship to any US territories, any APO/FPO/DPO addresses, any of the Freely Associated States, or to anywhere outside the United States.

We do ship to PO boxes. Please ensure that your PO box is large enough to fit standard packages.

Once the tracking indicates the item has arrived at your post office, we consider it to be delivered. Packages sent to a PO box may take longer to arrive than those sent to a residential address, due to the additional processing time required by the staff at the post office.

Pangino is not responsible for any delays that may occur after the item is received by the post office. Please be sure to pick up any packages from your PO box in a timely manner.

Yes, we ship to all 50 US states as well as to Washington, D.C., and this includes the states of Alaska and Hawaii.

However, given the longer geographic distance to these two states, please expect any shipments to these states to take the longer portion of the delivery time ranges provided, if not sometimes longer (especially in cases where the address is remote). Please be sure to follow along with the tracking provided once your order is shipped to monitor its progress.

The shipping cost we charge to these two states is the same as to the contiguous 48 US states. USPS Priority Mail is free, and USPS Priority Mail Express is $60.

We ship with USPS due to the carrier's reliability, affordability, widespread reach within the United States, and the variety of shipping services they offer. The exact shipping service can be chosen at checkout:

• USPS Priority Mail
• USPS Priority Mail Express

We are based in, and ship from, the United States. This allows us to reach all 50 US states as well as Washington, D.C. with ease.

Due to our usage of standardized packaging, if multiple items are ordered, they will be shipped separately in individual packages with different tracking numbers.

Free Shipping

If a free shipping service is selected in an order with multiple items, then the total shipping charge will be free regardless of the number of items in the order.

Paid Shipping

Paid shipping options at checkout are priced as rates for a single item. Therefore, if a paid shipping service is selected in an order with multiple items, then only one item will be shipped with the paid shipping method, while the remaining items will be shipped with a free shipping method. The item shipped with the paid shipping method will be random.

If you would like to have multiple items shipped with a paid shipping method, then each item will need to be placed in its own separate order, with the paid shipping method selected in each.

Our packaging is very secure, as we package our items with the normal occurrences of the shipping and handling process in mind, in order to ensure all items arrive in great condition.

If your package does not arrive by the originally estimated delivery date given by the carrier, or if the duration greatly exceeds the delivery times stated on our website, then it may have been delayed. Do not panic, as this is usually not indicative of any underlying issue.

It is important to note that the estimated delivery date given by the carrier is merely that, an estimate, and does not guarantee it will be delivered on that date. In addition, the delivery times stated on our website are based on the average estimates provided directly by the carrier, but are not guaranteed.

If your package has been delayed, the tracking may indicate this. If it does not, but it has been in transit for longer than normal, you may want to contact the carrier for clarification. Pangino cannot be held responsible for any shipping delays, as we are not the delivery service and have no control over the delivery process.

The most common reasons for shipping delays can be high package volume, labor shortages, extreme weather, national emergencies, and anything else that can disrupt the supply chain. In most cases, the only thing that can be done is to wait patiently for the package to arrive.

If you are still concerned regarding the status of your package, we recommend contacting the carrier directly, as they are the delivery service and will have more information than us. We can only see the same tracking information as the customer.

If after contacting the carrier you are still concerned, feel free to contact us as well and we will do our best to assist you.

Our carrier of choice, USPS, is considered reliable and boasts a very low lost package rate. In the rare event USPS does lose a package, the tracking may indicate that it is missing, or simply not update after a long period of time.

In the event the latter is the case, please contact USPS first to confirm the package’s status. We only consider a package lost if the carrier confirms this is the case, not just if the tracking hasn’t updated in a while. In many cases where the tracking has not been updated, the package usually just has not been scanned and is rarely ever lost.

If you believe your package is lost, please contact USPS prior to contacting us to get their direct confirmation. Pangino can only see the same tracking information as the customer. If USPS confirms a package has been lost, please contact us right away. If the tracking itself does not indicate the package is lost, we may ask you to provide proof of the carrier’s direct confirmation that the package is indeed lost.

We will work on instances of lost packages on a case-by-case basis, usually working with the carrier to try and retrieve the package if possible, or filing a claim with the carrier to get reimbursed by them, after which point we would then send the customer a replacement or refund. If we do need to file a claim with the carrier, please be patient as the resolution process will take some time, as the carrier will need to evaluate the information provided.

The most common reason why a package would be returned is due to an incorrect or inaccessible address. When creating our shipping labels, we use the exact spelling and formatting of the shipping address the customer provides us in the delivery details section at checkout. Please double check your address is correct at checkout.

If you realize you have made a mistake on your shipping address, please contact us as soon as possible. If the item has not been shipped yet, we can change it for you. If it has been shipped, we recommend contacting USPS to ask them to keep your package on hold at your post office for pickup.

If a package is returned due to a mistake the customer made when providing us with their shipping address, we will contact the customer for the proper address and reship it to the corrected address. However, we reserve the right to charge the customer for the additional amount required to reship it, even if the original shipping method was free when the order was placed.

If a package cannot be delivered due to an inaccessible address, we recommend contacting USPS to try and give them delivery instructions or to tell them to hold it at your post office for pickup.

If a package is returned due to an inaccessible address, we will contact the customer for additional address details or an alternative address. However, we reserve the right to charge the customer for the additional amount required to reship it, even if the original shipping method was free when the order was placed.

If a package is returned to us for any reason other than an incorrect or inaccessible address, then such instances will be evaluated on a case-by-case basis in order to find the best resolution.

We have a 30 day return period, which begins once the tracking indicates that the order has been delivered. We only accept returns for new, unused, and unsized items. In order to be eligible for a return, the watch needs to have its wrapping and protective coverings unremoved. All other included elements must also be new and unused, with their protective coverings unremoved. All originally included items must be present. We must expressly approve the return of any items beforehand.

For returns where Pangino is responsible for the return being needed (such as for the arrival of an incorrect or damaged item), we will cover the cost of shipping and provide the shipping label. No restocking fee will be charged in these instances. However, any paid shipping fees on the original order will not be refunded.

For returns where the customer is responsible for the return being needed (such as for issues of buyer's remorse, ordering of the wrong item, ordering an incorrect size, or simply no longer needing the item), then the customer will be responsible for covering the cost of shipping and the labor to restock the item, which is a flat fee of $20 per watch ordered. We will still provide the customer with the shipping label, however this $20 amount per watch ordered will be deducted from the total amount refunded. Additionally, any paid shipping fees on the original order will not be refunded.

You can initiate a return request by using our contact form. Please select “return request” as the reason for contacting us, and include the reason for your return request in your message. We recommend reading our full return policy before contacting us. We will get back to your request within 1-2 business days.

If your return request is approved, you will then be provided a USPS shipping label with the address to ship the return to on it. It may or may not differ from the return address on the original label.

If the original packaging has been unopened and is in good condition, you can simply place the new label over the old one and ship it out by taking it to USPS. We strongly advise printing the label out as a thermal label. If you can only print it out as a normal paper label, then it should be placed over the old label using packaging tape, but make sure the tape does not cover important elements on the label itself, such as the address or barcode.

We reiterate that we strongly recommend using a thermal label instead, owing to its overall stronger qualities than a normal paper label. If you have to use a normal paper label, we recommend including an additional address label with the delivery and return address inside the package in case the outside label becomes damaged or falls off.

If the original packaging has been opened, then unfortunately we cannot guarantee being able to accept a return in every instance. We may ask for photos first before approving a return.

If only the external packaging has been affected, but the watch storage box and the exterior box immediately surrounding it are in good condition, and all other elements such as the watch and any other included items are new, unused, and still have their protective coverings on, we usually will accept a return. Again though, if the packaging has already been opened, we cannot guarantee being able to accept a return in every instance.

If the return is approved, the watch and all included items should be placed in the watch storage box and the exterior box immediately surrounding it, which itself should then be placed securely inside a new, unused, sturdy weather-resistant corrugated box (like the original box it came in). If the box being used is substantially larger than the items being placed in it, cushioning should also be used to prevent the items from moving around. Packaging tape should be used to close and seal it completely. Then, the label should be placed on the package.

Again, we strongly advise printing the label out as a thermal label. If you can only print it out as a normal paper label, then it should be placed on the package using packaging tape, but make sure the tape does not cover important elements on the label itself, such as the address or barcode.

We reiterate that we strongly recommend using a thermal label instead, owing to its overall stronger qualities than a normal paper label. If you have to use a normal paper label, we recommend including an additional address label with the delivery and return address inside the package in case the outside label becomes damaged or falls off.

After the item has been securely packaged and the label has been added, you will then need to take it to USPS to ship it out.

It is the responsibility of the customer to ensure the item arrives undamaged and in its original condition. If the item arrives damaged due to negligent packaging on the part of the customer, we will return it to the sender without a refund.

After confirming that the returned item has arrived in new, unused, unsized, and undamaged condition (a process which can take up to 10 business days), we will process your refund. We can only send the refund to the original payment method used on the order.

Once the refund is sent, when it is actually received depends on the payment method used, as it will take some time to appear on statements. This time frame is entirely up to the payment processor.

Yes, all watches purchased from Pangino come with a 12 month limited warranty, under which the original customer's Pangino watch is warrantied by Pangino against manufacturing defects in materials and workmanship under normal use for a period of 12 months from the original date of purchase.

Our warranty coverage only extends to the original purchaser of the watch, and all warranty claims must be started by them alone. Our warranty coverage only applies to watches purchased directly from Pangino, and proof of purchase is needed to obtain service under warranty.

In order to submit a warranty claim, please fill out the contact form on our contact us page, and select “warranty inquiry” as the reason for contacting us.

We highly recommend reading our full warranty policy prior to contacting us, in order to be well-informed beforehand. We especially recommend viewing the “warranty exclusions” section of our warranty policy, to ensure the issue that you are contacting us about is not excluded from warranty coverage.

In the content of your message, please detail what specifically is wrong with your watch, what issue or problem has arisen, and why you believe it is a manufacturing defect in materials and workmanship under normal use.

During your communications with us, we may ask for photos of the watch as well, specifically of the problem you have described, to better understand the issue at hand.

If we are contacted on or after the warranty’s date of expiration (which occurs exactly 12 months from the original date of purchase), then it cannot be exercised and service under warranty will not be given.

An order can be placed by adding the item desired to your cart, proceeding to checkout by clicking "check out" (you can also simply click on “buy it now” on our individual product pages instead, or select a quick buy payment method on our individual product pages or on the cart page), filling out your contact details, filling out your delivery details, selecting a shipping method, and then filling out your payment details. Then, click on “pay now”. Once the payment has been made, the order has been placed.

We accept all major credit cards (Mastercard, Visa, American Express, and Discover) as well as PayPal, Apple Pay, Shop Pay, Google Pay, and more. You can see the full list of accepted payment methods at checkout. Our website is SSL certificate encrypted, meaning all payments made are safe and secure.

On the checkout page, there is a box where discount codes can be entered. The discount will then be applied once entered.

Only one discount code can be used per order. Please ensure you are using the discount code you intend to use at checkout. Discounts cannot be applied retroactively (after the order has already been paid for).

An order confirmation email will be sent to the email address given on your order. There, you will find your order number and other relevant order details. Please keep this email.

If you cannot find the order confirmation email, try checking all your email inbox’s folders, including your junk folder, as it may have gotten lost there. If you have created an account on our website, you can also check the order details directly on our website.

Yes, once your order is shipped after it has finished processing (which takes 1-2 business days), you will receive a shipping confirmation email with the tracking number. This email will be sent to the email address given on the order. Please keep this email.

If you cannot find the shipping confirmation email, try checking all your email inbox’s folders, including your junk folder, as it may have gotten lost there. If you have created an account on our website, you can also check the order details directly on our website.

You can use our contact form to request a cancellation. Select "order alteration request" as the reason for contacting us. An order can only be canceled if it has not been shipped yet. Once shipped, it cannot be canceled.

If you have received a tracking number, the item has been handed off already and is no longer in our possession, regardless of the status indicated in the tracking. Even if it states only the label has been generated, the item has still already been handed off to the carrier, but they have simply not scanned it yet.

If the tracking number has been added to your order, this means we have already handed off the item to the carrier previously, and no exceptions can be made to cancel the order.

Even if a tracking number has not yet been made available to you, this does not always mean that the item has not been shipped. The item may have already been shipped, but we may have not yet had time to add the tracking to your order.

The only way to be sure of whether your item has been shipped or not, and if a cancellation is possible, is by contacting us directly. If your item hasn’t been shipped yet, and a cancellation is possible, your order will be refunded to your original payment method.

You can learn more in the cancellations section of our return policy.

If you need to change the shipping address on your order, please reach out to us using our contact form as soon as possible. Select "order alteration request" as the reason for contacting us, and include the new shipping address in your message. The shipping address on your order can only be changed if the item has not been shipped yet.

If it has been shipped, you will need to get in contact with USPS and ask them to hold the item at your post office. It is the sole responsibility of the customer to provide us with their correct shipping address at checkout. Pangino cannot be held responsible for anything that results from the customer’s failure to do so, including, but not limited to, a misdelivery, loss of the package, shipping delay, or the placing of the shipment on hold.

You can learn more in the shipping address alterations section of our return policy, and in the incorrect addresses and misdeliveries section of our shipping policy.

It is possible to change the item ordered, only if the item has not yet been shipped. Please fill out our contact form and select "order alteration request" as the reason for contacting us, and state the new item you would like in your message.

If you'd like to change the item ordered to one of a higher price, then you will be emailed an invoice to pay the additional amount needed (the difference in price between the new item and the old item). Once paid, the new item will enter processing again, and will be shipped within 1-3 business days from the time the new invoice has been paid, regardless of when the original order was placed.

If you'd like to change the item ordered to one of a lower price, then the difference in price between the old and new item will be refunded to your original payment method. The new item will then enter processing again, and will be shipped within 1-2 business days from the time the order item alteration was made, regardless of when the original order was placed.

While there is no specific timeframe, we always aim to have as many watches in stock as possible. If a watch you’re interested in is sold out, we will inform our customers through our email newsletter when there is a restock.

On each product page of every watch, there is a “specifications” section with all relevant details regarding the dimensions, measurements, materials, movement, and much more.

Our watches use high quality automatic and quartz movements from reputable manufacturers like Miyota and Seiko. The exact movement depends on the specific watch, and can be found on each product page.

Our watches utilize push pin links to hold the bracelet together. The pins need to be removed in the direction of the arrows on the bracelet, by using the link removal tool provided with your order.

We recommend taking the watch to a reputable jeweler or watch repair shop to resize it professionally if you do not have experience doing so or if you encounter any difficulties during the process. The providing of a link removal tool with your order does not mean we encourage all customers to attempt this process. Doing this process incorrectly can lead to scratches or other damage on the watch.

If you are experienced enough to do this process yourself, please refer to our online instruction manual. There, you will find a detailed step-by-step process.

Pangino is not responsible for any scratches or damage incurred during the bracelet resizing process, and we reiterate that the watch should be taken to a reputable jeweler or watch repair shop to resize it professionally if you are inexperienced with this process or if you encounter any difficulties.

Please view our online instruction manual.

Put simply, quartz movements are powered by batteries, while automatic movements are mechanically powered by the spinning of a rotor and do not require batteries. The rotor spins as you move your wrist, winding up the movement and giving it power.

If an automatic movement watch is worn daily, it does not need to be manually wound. However, if it is not worn for a duration longer than the power reserve (the exact duration depends on the movement), then it will need to be reset and be manually wound.

Quartz movement watches, on the other hand, never need to be wound and will continue ticking until the battery needs to be replaced, usually every couple years (the exact duration depends on a variety of factors).

Another main difference between quartz and automatic movements, is the motion of the second hand. Generally, in quartz movement watches it has a ticking motion, while in automatic movement watches it has more of a sweeping motion.

Neither quartz nor automatic movements are inherently better than the other, as it comes down to personal preference. Quartz movements are more commonly seen due to their widespread availability. However, automatic movements are considered more premium due to being mechanically intricate.

At Pangino, we offer watches with quartz and automatic movements made by reputable manufacturers like Miyota and Seiko. Both types of movements are highly precise and ready for daily wear, and you cannot go wrong with either.

Generally, most of our watches are 3 ATM to 5 ATM water resistant. It depends on the model, and these details can be found in the specifications section of each product page, or on the watch’s caseback (marked next to “WATER RESISTANT” or “WR”).

If your Pangino watch falls within the 3 ATM to 5 ATM water resistance range, it can withstand most brief, light water contact that can occur during daily usage, such as accidental splashes from hand washing, light rain, or sweat. However, if your watch falls within the 3 ATM to 5 ATM water resistance range, we DO NOT recommend prolonged exposure to or submerging in water, such as during swimming, showering, and any other extensive water contact activity.

Water resistance in watches is measured in terms of atmosphere (ATM). These are measurements used in the watch industry to indicate how much pressure a watch can endure, not the depth to which the watch can be worn. This belief is a common misconception.

For example, if your watch is 5 ATM water resistant, this simply refers to how much pressure the watch case can withstand, not the depth to which it can be worn.

In general, unless classified as a dive watch with an appropriate level of water resistance, and a screw down crown (which should be screwed down during water contact), we do not recommend exposing any watch to water for a prolonged period of time.

It should also be noted that, regardless of the level of water resistance, we strongly advise against showering with any watches, as hot water or steam can fog the watch crystal or get moist air into the movement.

Additionally, water resistance is not a permanent state of being. Exposure to harsh environments such as chlorinated pools, salt water, and any chemicals, can cause the gaskets (which seal the watch) to become weaker. This can compromise its level of water resistance. We recommend maintaining your watch by keeping it clean and dry, and free of any salt or chemicals.

Do not operate the watch crown or any push buttons when a watch is wet or under water. Watches on leather straps should not be exposed to water at all, as this can make the strap brittle and cause it to break. Water resistance only applies to the watch itself, not to any straps.

For more information, please view our full water resistance guidelines. These guidelines can also be found in our online instruction manual.

Pangino is not responsible for any water damage caused whatsoever, including but not limited to damage caused by a lack of adherence to our water resistance guidelines, any damage caused by opening the watch or using any of its functions while under water, any water damage caused by failing to secure the crown, and any damage caused due to swimming, showering, or any other extensive water contact activity conducted by the customer.

Pangino was founded in the USA by an Italian-American watch collector that sought to blend his heritage with his passion for watches. Inspired by Italian designs, and based in the United States, Pangino is uniquely poised to have the best of both worlds. While our visual identity takes inspiration from Italy, we have the benefit of being founded and based in the United States, which has not only affected our creative processes, but has also allowed us to reach a large consumer marketplace. Hence, we consider ourselves a truly Italian-American company, and are very proud of it.

Pangino’s visual identity takes inspiration from the architecture and geography of Italy’s central Abruzzo region. However, our creative processes have also been influenced by the fact that we were founded and are based in the United States. As a result, our timepieces are imbued with facets of traditional Italian-inspired designs combined with practical modernism to provide product offerings with a unique flair.

Abruzzo is a region of Italy that, while being geographically located in the country’s center, is often considered to be a part of Southern Italy in terms of culture, language, and history.

An often-overlooked region of the country, Abruzzo is a true hidden gem, with its Adriatic coastline boasting a one-of-a-kind seascape hugged by beautiful beaches, and its lush green interior showcasing breathtaking mountain ranges and nature preserves.